Privacy and Data Protection Information

To offer an efficient and secure service, the platform eplay24au.com needs to process various types of information, which are divided into macro-categories to facilitate understanding by interested users.

Identification and contact data

This category includes information voluntarily provided by the user during interaction with our services, such as first name, last name, email address, date of birth, and any telephone contacts. This data is essential for uniquely identifying the individual and for enabling the creation and proper management of a personalized user profile.

Usage and navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some data whose transmission is implicit in the use of Internet communication protocols. This data includes IP addresses, domain names of the computers used by users, URI/URL addresses of the requested resources, the time of the request, the method used to submit the request to the server, and other parameters relating to the user's operating system.

Device and technical data

We collect information relating to the hardware and software characteristics of the device used to access the platform. This includes, by way of example, the type of browser used, screen resolution, system language, and terminal identification data, elements useful for optimizing page display and preventing fraud attempts or unauthorized access.

Transaction and support communication data

In the event that the user carries out operations on the platform or contacts our customer support service, we retain the history of interactions, the details of the requests submitted, and the content of the messages exchanged with the support staff. This information is necessary to process requests and ensure a quick and effective resolution of any technical or administrative issues.

The processing of users' personal data is carried out exclusively in the presence of at least one of the lawfulness conditions provided for by the current regulatory framework. Specifically, the legal bases applied include:

The performance of a contract to which the user is a party or the performance of pre-contractual measures taken at their request.

Compliance with legal and regulatory obligations to which the data controller is subject.

The pursuit of the legitimate interest of the controller, aimed at ensuring the security, stability, and continuous improvement of the information platform.

The explicit and specific consent expressed by the user, particularly for purposes related to marketing preferences or receiving communications not strictly operational.

The information collected by the Eplay24 platform is used for the pursuit of well-defined purposes strictly related to the provision of our services. The data is never used for purposes incompatible with those originally declared.

The data is processed to enable the creation and activation of the user account, verify the identity of the individual, and ensure compliance with minimum age requirements (18+). Furthermore, data processing supports statistical analysis aimed at optimizing site layout, correcting technical bugs, and monitoring the overall performance of the infrastructure. If the user has given free and revocable consent, contact data may be used to send updates and communications related to service functionalities.

Personal data is retained for the time strictly necessary to achieve the purposes for which it was collected, or in accordance with the terms established by applicable civil and administrative laws and regulations within the Italian jurisdiction.

Once the purposes of processing are exhausted or the maximum retention periods imposed by law have expired, the data is permanently deleted or transformed into an anonymous and irreversible form, so as to prevent any future association with the identity of the original user, while allowing their use for purely statistical and internal analysis purposes.

Our organization does not sell, rent, or transfer user personal data for consideration to third parties outside the operational structure of the platform. However, data may be shared with service providers and external data processors who collaborate in the provision of technical, IT, and administrative services.

These entities operate on the basis of strict contractual obligations and under the direct instructions of our organization, with an absolute prohibition on using the information for purposes other than those strictly necessary for the execution of the assigned task. Furthermore, data may be communicated to the competent authorities in compliance with specific legal obligations or upon explicit request from the judicial authority.

The data collected is processed mainly within the European Economic Area (EEA). Should it become necessary for technical reasons related to the location of the cloud infrastructure of our qualified suppliers to transfer information to third countries outside the EEA, the platform ensures the adoption of standard contractual clauses approved by the competent authorities and adequate supplementary security measures, in order to ensure a level of data protection equivalent to that guaranteed within the European Union.

Eplay24 implements a wide range of technical, organizational, and administrative security measures aimed at protecting personal data from unauthorized access, alteration, accidental disclosure, or unlawful destruction. These protocols include the use of data encryption systems in transit and the adoption of firewalls and access monitoring systems.

However, the user must be aware that no data transmission over the Internet and no digital storage system can be guaranteed to be one hundred percent secure. Therefore, while making every reasonable effort to ensure the highest possible level of protection, the platform cannot provide an absolute guarantee against every potential vulnerability or external cyber attack.

In accordance with the data protection legislation in force in Italy, users have a series of fundamental rights that they can freely exercise in relation to the processing of their personal data:

Right of access: the right to request confirmation of the existence of data processing concerning them and to obtain a detailed copy.

Right to rectification: the possibility to request the updating or correction of inaccurate or incomplete information.

Right to erasure (right to be forgotten): the right to obtain the deletion of one's data if there are no longer legal grounds for their retention.

Right to object and restriction: the right to object to certain processing or to request its temporary restriction pending verification.

Right to data portability: the right to receive one's data in a structured and commonly electronically readable format for transfer to another controller.

To exercise the rights described above or to request any clarification regarding the privacy management practices adopted by the platform, users can send a formal communication to our dedicated privacy team using the email address [email protected]. Each request will be processed and analyzed promptly within the timeframes provided by current regulations.

This Privacy Policy may be subject to changes over time. Users are invited to periodically monitor this section to view the most updated versions of the notice.